Aquatics Desk Attendant-Poole Family YMCA


Under the supervision of the Membership Engagement Director, the Aquatics Desk Attendant is responsible for administering both point of sale transactions and a welcoming experience to all YMCA Members and Guests at the pool.

They will be responsible for performing those functions in accordance with the stated mission, goals, and policies established by the administrative staff, governing committees, and Board of Directors of the YMCA of the Triangle Area.

Job Schedule (Days): Monday; Tuesday; Wednesday; Thursday; Friday; Saturday; Sunday

Job Schedule(Time): 5:30AM to 9AM, 9AM to 1PM, 1PM to 5PM, 5PM to 8PM

  • Builds positive relationships with members by serving their needs and concerns, and takes the initiative to provide excellent customer service.
  • Properly uses membership database software to complete sales orders and necessary transactions.
  • Knowledge of pool and facility rules/policies. Ability to enforce them consistently and fairly.
  • Standing for extended periods to greet and serve members.
  • A complete understanding of basic business processes and an intermediate level of skill in a database environment.
  • A flexible work schedule to ensure working contact with staff during all hours of operation including evenings and weekends.
  • Any other responsibilities as deemed necessary by the Membership Engagement Director.


  • Must be at least 16 years of age.
  • 1-2 years experience working in a customer service field preferred.
  • Requires a professional, genuine, nurturing, welcoming, courteous and friendly disposition to relate well to customers.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Must be highly motivated, an effective problem solver and have a positive attitude.
  • Ability to work independently, as well as cooperatively with others.
  • Exceptional written and verbal communication and customer service skills.
  • Demonstrate strong computer skills and a proficiency in Microsoft Word, Excel, and Outlook, as well as an understanding and familiarity with basic financial principles.
  • Possess a high level of organization, ability to prioritize and possess the capacity to respond and handle multiple tasks appropriately in a dynamic and fast paced work environment.
  • Maintains excellent relationships with all staff and will be an effective liaison with professional directors and other staff striving to serve everyone.
  • Multi-lingual desired but not required.


Requires corrected vision and hearing to normal range, or special accommodations made of sufficient nature for completion of assigned tasks. Ability to communicate clearly through speech and understanding of the English language. Ability to walk, stand, kneel, stoop and manual dexterity. Ability to lift a maximum of 40 pounds.

  • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
  • The employee frequently is requ ired to sit and reach, and must be able to move around the work environment.
  • The work environment may involve working outdoors at the pool check in desk.
  • The employee must occasionally lift and/or move up to 40 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
  • The noise level in the work environment is usually moderate.
  • Compliance with all COVID related PPE, cleaning, reporting and prevention expectations efforts. Further training and detail will be provided upon question and/or hire.